Job Training

How team building activities can help your employees

Oct 13, 2017 |
Have you noticed your teams’ moral to be on the lower side of late? It may be because summer is over, or it could be because your team don’t feel comfortable working with each other. A good strong happy team can improve any business, and improve the employees perception of work. Organising activities that can be done outside of work is a great way to get the team to work... Read More »

The Different Roles A Business Analyst Can Occupy

Jul 22, 2016 |
While the name implies differently, a business analyst doesn’t always focus on businesses. Depending on the nature and function a business, the analyst that is assigned to it can also occupy roles associated with that specific business. In other words, a business analyst who focuses on production, expands beyond the ‘business’ component and into the ‘production’ component. This is great for the career prospects of analysts in this space. In this case the production business analyst will tend... Read More »

Employee Training Quantities

Sep 19, 2015 |
Keeping your employees well trained and on a consistent running basis is well known to have positive effects on the operation of a business. Training employees encourages them to keep growing, so eventually and with accumulating input, they contribute to the positive output of the business. However, simply giving employees large amounts of potentially expensive training does not always yield commensurate results. People do not always enjoy training. Training implies change and many... Read More »

Dealing With An Angry Customers Issue

Jun 28, 2015 |
In the last post we discussed how to initially approach and attend to an angry customers query. But after they have gotten their point across to you how should you best go about actually dealing with their issue? One of the first things to keep in mind is that you will need to assess if their issue is really of the concern that they make it out to be. It... Read More »

Addressing Angry Customers As A Customer Assistant

May 28, 2015 |
One of the most challenging tasks in the workplace. Dealing with angry and emotional customers takes a lot of practice and is certainly a skill that a customer assistant will take a long time to master. Remain calm and listen to their issue. Often times the customer is just looking to blow off steam, let them do so. It may feel uncomfortable but if you remain calm as they tell... Read More »