Job Training

Dealing With An Angry Customers Issue

Jun 28, 2015 |
In the last post we discussed how to initially approach and attend to an angry customers query. But after they have gotten their point across to you how should you best go about actually dealing with their issue? One of the first things to keep in mind is that you will need to assess if their issue is really of the concern that they make it out to be. It... Read More »

Addressing Angry Customers As A Customer Assistant

May 28, 2015 |
One of the most challenging tasks in the workplace. Dealing with angry and emotional customers takes a lot of practice and is certainly a skill that a customer assistant will take a long time to master. Remain calm and listen to their issue. Often times the customer is just looking to blow off steam, let them do so. It may feel uncomfortable but if you remain calm as they tell... Read More »

Developing Your Employees

Aug 12, 2014 |
When you think about how you can grow your business, there are typically numerous ways through which you can go about it. You can open up new stores, find new, better, personnel, expand the products and services you provide, or target new markets. Any and all of them will require some investment in your business’s assets, and one such asset is regularly neglected when thinking about business development: in-job training... Read More »