In the last post we discussed how to initially approach and attend to an angry customers query. But after they have gotten their point across to you how should you best go about actually dealing with their issue?
One of the first things to keep in mind is that you will need to assess if their issue is really of the concern that they make it out to be. It can be easy to assume that the problem they are communicating to you is more important than it actually is because of the nature they are communicating it to you in.
An angry customer yelling about their child’s desperate need to go to the toilet is no different to someone asking you where the toilets are. It is the same question, just communicated in a different manner. The way to solve both is the same, simply show the customer where the toilets are, regardless of the manner they have asked you.
Posted in: Job Training